Privacy Policy at YesPlay
This policy explains what account, KYC and browsing data YesPlay collects from South African players, how that data is stored, and which rights a player can exercise over their own information.
Data collected during registration and play
Registration requires a full name, South African ID number, mobile number and email address, while KYC verification later requires a scanned copy of a national ID document and, in some cases, a proof of address dated within the last 3 months. Betting and deposit history, device type and IP address are logged automatically during play, distinct from the identity documents submitted once during verification.
This differs from cookie data collected through the website itself, which tracks browsing behaviour such as pages visited and session length rather than any financial or identity detail tied to an account.
How collected data is used and stored
Account and KYC data is used to verify identity, process withdrawals within standard payout timeframes, and comply with anti-money-laundering obligations under South African gambling law. Betting history is retained for a minimum of 5 years after account closure, a longer period than the 3-month cookie retention window applied to general browsing data collected through the site.
Data is stored on servers protected by encryption during transmission, and access is restricted to personnel handling verification, payments or regulatory reporting rather than shared broadly across departments.
Player rights and third-party sharing
| Data type | Retention period |
|---|---|
| KYC identity documents | 5 years after account closure |
| Betting and deposit history | 5 years after account closure |
| Website cookies | Up to 3 months |
A player can request a copy of their stored data or ask for account data to be deleted once no regulatory retention obligation applies, submitted through a written request to the privacy contact below. Data is shared only with payment processors completing a transaction and regulatory bodies where legally required, never sold to unrelated third parties for marketing purposes.