Responsible Gaming at YesPlay
YesPlay provides tools for South African players to manage deposits, session time and account access, alongside contact details for national counselling services covering problem gambling.
Account controls available to every player
A player can set a daily, weekly or monthly deposit limit directly from account settings, and any reduction takes effect immediately while an increase only applies after a 24-hour cooling-off period. Session reminders can be enabled to notify a player after a set duration of continuous play, helping track time spent on Aviator, Plinko or any other title without needing to check a clock manually.
These controls apply across every game category on the platform, including sports betting and live dealer tables, and none of them require contacting support to activate — each is available directly within account settings at any time.
Self-exclusion periods and how they apply
| Period | Effect on account |
|---|---|
| 24 hours | Temporary lock, auto-reactivates |
| 7 days | Temporary lock, auto-reactivates |
| 1 month | Temporary lock, auto-reactivates |
| 6 months or longer | Requires manual reactivation request |
A self-exclusion request submitted through account settings takes effect immediately and cannot be reversed early once confirmed, unlike a deposit limit reduction which a player can adjust again at any time. Choosing 6 months or longer requires a player to actively contact support when the period ends, rather than the account reactivating automatically as shorter periods do.
National support contacts for problem gambling
The South African Responsible Gambling Foundation operates a national toll-free counselling line at 0800 006 008, available to any player in Nigeria or South Africa seeking confidential support regardless of which operator they use. YesPlay's own support team can also be reached at support@yesplayza.co.za for account-specific requests such as activating a deposit limit or confirming a self-exclusion period.
Unlike account controls, which a player manages directly, the counselling line connects to trained staff rather than an automated system, making it the appropriate first contact for anyone concerned about gambling behaviour rather than account settings alone.